Osprey Storage Tenant Resource Hub

Welcome to the Osprey Storage Tenant Resource Hub – your trusted guide for everything you need when renting and managing your storage unit with us. We’re here to keep the process simple, secure, and stress-free. Browse our resources anytime, and if you need a hand, our team is always just a call or click away. Thanks for choosing Osprey Storage – we’re proud to keep your belongings safe!

1. Access Your Portal
Start by heading to our website and clicking the Pay Online button at the top right corner. This takes you to a page with all facilities listed. Locate the facility you’re renting at and click the ‘Select Facility’ button to head straight to your secure customer portal.

2. Log In (or Sign Up)
Enter your username and password to log in. New here? No problem, just follow the quick sign-up steps to create your account. You may need to reference your welcome email. Be sure to keep your login info handy for next time.

3. Go to Payments
Once you’re in, click Pay Now. You’ll see your balance and can choose to pay with a saved credit card, debit card, or bank account, or add a new one.

4. Select Payment Method
Pick the payment option that works best for you: credit, debit, or another secure method.

5. Review & Confirm
Check the transaction summary, then hit Pay Now to complete your payment safely.

6. Get Your Receipt
After your payment goes through, you’ll get an on-screen confirmation plus an email receipt for your records.

1. Open Your Customer Portal
Go to our website, click Pay Online, and select your storage facility to enter your customer portal.

2. View Your Rentals
Once inside, click the View Rentals button.

3. Turn On AutoPay
Flip the Auto Pay toggle to ON.

4. Choose a Payment Method
Pick your preferred payment option from the dropdown list.

5. Enable AutoPay
Click Enable Autopay to finish.

Need a Hand?
If you’d rather not set it up yourself, your local facility manager will be happy to help get AutoPay started for you.

1. Log in to the SafeLease Tenant Portal

Head over to the SafeLease Tenant Portal at tenant.safelease.com. Look for the option that asks if you already have a private insurance policy covering your stored belongings, this is your ticket to opt out of the facility’s default protection plan tenant.safelease.com.

2. Find the “Add Proof of Insurance” Section

Once you’re in, search for the section labeled something like “Opt Out” or “Add Proof of Coverage.” This is where you submit your own policy details to prove that you’ve got your stuff covered.

3. Submit Your Insurance Documents

Upload the documentation your facility requires; usually your insurance policy declaration page or certificate. Make sure it clearly shows that your policy covers stored items.

4. Keep It Current

After submitting, SafeLease (and your facility) will monitor your policy status. When your coverage expires or you renew, you’ll need to resubmit updated documents to stay opted out. If they don’t see your updated proof in time, you’ll be auto-enrolled in the facility’s protection plan.

5. Confirm You’re Opted Out

After uploading, verify that your account reflects the change. If everything’s processed correctly, your billing should update to reflect that you’re not on the facility’s plan.

6. Knowing What Happens If You Don’t Opt Out

If you don’t submit proof by the due deadline, or fail to update expired documents, you’ll be automatically enrolled in the facility’s basic protection plan and billed accordingly.

TLDR

  1. Visit tenant.safelease.com

  2. Log in and go to the Add Proof of Insurance / Opt-Out section

  3. Upload your policy documents

  4. Keep your proof current as renewal is required

  5. Confirm you’re opted out (check your billing)

  6. No proof = Auto-enrolled and billing applies