Frequently Asked Questions

Renting a storage unit with us is quick and straightforward! First, find the Osprey Storage location nearest to you. You can browse our locations online or give us a call for assistance in finding the most convenient option. Once you’ve chosen a facility, explore the available units in various sizes. You can reserve your unit online through our website, over the phone, or by visiting the facility in person. If you prefer to reserve online, simply select your desired unit, provide some basic information, and complete the reservation process. To move in, complete your rental agreement and pay the rental amount for the remainder of the month. Once everything is finalized, you’re ready to move in! Our staff will provide you with access to your unit, and you can start storing your belongings right away.

In our storage units, you can store a wide range of items, from household belongings to business inventory and more. Some common examples are: furniture, appliances, seasonal decorations, vehicles, business inventory (retail merchandise, files, and documents), recreational equipment, collectibles, tools, equipment, and lots more! It’s important to notes that there are some items that are prohibited from storage due to safety and legal reasons, such as hazardous materials, perishable items, firearms, and illegal substances. If you’re unsure whether a specific item can be stored, feel free to ask our staff for guidance.

Yes, you can absolutely store a vehicle in one of our storage units. Whether it’s a car, motorcycle, RV, boat, or even a trailer, our facilities offer units of various sizes to accommodate your vehicle storage needs.

At our Osprey Storage facilities, access to your storage unit may vary depending on the specific location. Some of our facilities offer 24/7 access, allowing you to retrieve or storage items at any time. However, other facilities may have limited access hours, typically during daytime or business hours. To provide you with accurate information about access at your specific facility, please refer to the details provided on our facility webpage or contact the facility directly.

Yes, we prioritize the security of our belongings at our Osprey Storage facilities. While specific security features vary by location, we offer a range of measures to ensure the safety of your stored items. Some of the security features you may find at our facilities include: camera surveillance, fenced and gated, personal access gate codes, lighting, and resident managers. These are just a few examples of the security features we offer. For specific details about security measures at your chosen facility, we recommend contacting the facility directly or visiting our facility webpage for more information.

Our storage units come in a variety of sizes to accommodate your specific needs. We offer sizes as small as 5x5s all the way up to 60×35 units. Additionally, we provide large commercial and warehouse spaces for businesses. For vehicle owners, we offer both uncovered and covered parking options, as well as enclosed garages for added protection and security. Whatever your storage needs may be, we have a solution tailored to fit it.

Storage tenant protection is a service designed to provide peace of mind to individuals renting storage units. It involves insurance coverage for the contents stored within the unit against potential risks such as theft, fire, vandalism, and natural disasters. This protection helps tenants safeguard their belongings in the event of unforeseen circumstances, ensuring financial compensation for any losses or damages incurred.

Making payments for your storage unit is easy and convenient. We accept all major credit card payments, as well as money orders or checks. For added convenience, we strongly encourage enrolling in our auto-pay option. With auto-pay, your payments will be automatically deducted from your chosen payment method each month, ensuring that your account remains up-to-date without the need for manual payments. This hassle-free option helps you avoid late fees and ensures uninterrupted access to your storage unit.

The rental payment is due on the first day of each month. A late fee will be applied if payments are not received by the 6th day of the month. To ensure prompt payment, we recommend using your online account as the most convenient method.

No, we do not have a minimum rental period for our storage units. We offer flexible month-to-month leases, allowing you to rent a unit for as long as you need without being tied down to a long term contract. However, please note that if you choose to move out before the end of the month, you will not receive a refund for the remaining balance. Additionally, we require a 30-day notice prior to moving out to ensure the smooth processing of your account and to allow us to prepare for the transition. This policy helps us maintain efficiency and provide the best service to all our customers.

Yes, you can reserve a storage unit in advance. However, please note that there may be a reservation fee, the amount of which varies depending on the storage facility. Additionally, reservations typically cannot exceed more than 7 days to ensure availability for other customers.

If you need to change the size of your storage unit or terminate your rental agreement, please reach out to our facility manager as soon as possible. They will be able to assist you with the necessary steps to accommodate your needs. If you wish to change the size of your storage unit, we will work with you to find an available unit that meets your requirements. If you need to terminate your rental agreement, please keep in mind that we require a 30-day notice prior to moving out. Our team will guide you through the process to ensure that everything is handled smoothly.

Yes, we offer discounts and promotions to make storage more affordable for our customers. These discounts may vary depending on factors such as location, unit availability, and seasonal promotions. We encourage your to inquire with our facility manager or check our facility webpage for current offers. Additionally, following us on social media is a great way to stay informed about upcoming promotions and special deals. We’re committed to providing value to our customers and helping you find the best storage solution at the most competitive price.